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What is a Ticket in Sap.

What is a Ticket?

Ticket is generic name for claims made by the end user to support. At least the end user has to write an email with a description of the issue, the transaction code and program or report name. We have some applications as Vantive or clarifyCRM to manage these jobs. The tickets usually have a priority scale T1 means same day, T2, T3 etc. Person in charge of each module for analysis and resolution handles those tickets.  If it involves configuration, when we have missing e.g. cost center, currency or customized reports discrepancy or for third part as ABAP developers for debug or include functionality.  After resolution in R/3 development environment, we have to send back the ticket to end user and get it approved for change. After getting the approval, we can transport to R/3 Testing environment, again we have to obtain approval from the end user and schedule the transport to R/3 production.